- What is your standard design lead time?
- What is your standard quote lead time?
- What is your common lead time?
- What are your standard payment terms for tooling?
- What are your standard payment terms for molding?
- What is your standard warranty for tooling?
- What is your standard warranty for molding?
- Are factory visits encouraged?
- Can you review our application at our facilities?
- Do you handle freight of molds and molded products?
- Do you use inch or metric components?
- Can you provide US made components?
What is your standard design lead time?
Our design lead time is 3-4 days for initial 2D design, then 3-4 days for 3D design upon approval of 2D design.
What is your standard quote lead time?
Quotes are provided 2-4 days from receipt of RFQ.
What is your common lead time?
Our common lead time from design approval to T1 sampling is 4-7 weeks, depending on mold requirements and part complexity.
What are your standard payment terms for tooling?
We request a 50% deposit with your order. 30% payment is due after T1 samples and the 20% balance is due 14 days after the receipt of the mold. The freight amount will be invoiced in full after T1 sampling, and is payable prior to mold shipment.
What are your standard payment terms for molding?
Standard terms for molding are a 50% deposit with order and the 50% balance is due prior to product shipment, including all freight costs.
What is your standard warranty for tooling?
New Star Mold warrants the quality, workmanship and materials used in producing molds for a period of 180 days or 250,000 cycles, whichever occurs first, from the date of delivery of the mold(s) to the customer. New Star Mold will, at its sole discretion, repair or replace all parts determined to be defective as to quality, workmanship or materials. Warranty of parts replacement or repairs, shall, at the sole discretion of New Star Mold, be provided (a) at New Star Mold’s factory, (b) by an independent repair shop hired by New Star Mold, or (c) by the customer and invoiced to New Star Mold. The customer is solely responsible for mold design, design specifications and design approval. No warranty is provided concerning the design of the mold. Any failure of the mold or any mold components arising from or related to design is not warranted.
What is your standard warranty for molding?
New Star Mold warrants the molded products it produces to client design specifications to be free of defects in quality, workmanship and materials for a period of twelve months from the shipment date and will, at its sole discretion, repair or replace products determined to be defective. This warranty shall not apply to breakage caused by product misuse. New Star Mold does not warrant the customer design or product defects or failure arising from customer design or design-related issues.
Are factory visits encouraged?
Yes, we welcome customers to visit our facility and we will work with customers to assist in obtaining the necessary Visa paperwork, travel plans, accommodations, etc.
Can you review our application at our facilities?
Yes, our technical staff from our US office is available for full technical project review at your facility to discuss your applications, part design, mold designs, and production requirements.
Do you handle freight of molds and molded products?
Door to door freight of molds or molded products going to the US is managed and fully insured through our US office, New Star Mold, Inc. Freight is provided in the quotation and includes all US Customs duties and taxes. All other destinations are handled by New Star Mold and freight arrangements can be made per your requirements.
Do you use inch or metric components?
All mold components for our US customers are made using standard inch components, unless otherwise specified by customer.
Can you provide US made components?
With our office located in the US, we can purchase any requested US brand components per your specifications.